Refund policy

All Sales Final on Custom Items: Because our products are custom-made to order, all sales are final. We do not offer returns or refunds on personalized items unless the product arrives damaged or there is an error on our part.

Customer Errors: Please review your personalization details carefully before checking out. We engrave and print exactly what is provided in the order form. We cannot offer refunds, returns, or free remakes for customer errors, including typos, incorrect dates, or misspelled names.

Cancellations & Changes: We pride ourselves on fast turnaround times, meaning your order may enter production within an hour of being placed. Any requests to cancel or modify an order must be made immediately.

If an order is successfully canceled before it enters the production queue, the refund will be processed minus any non-refundable payment processing fees incurred at checkout, ensuring unrecoverable gateway fees are not lost on our end. Once an item has entered the production queue, the order is final and cannot be changed, canceled, or refunded.

Damaged or Defective Items: If your order is incorrect, damaged, or defective upon arrival, please contact us within 7 days of delivery at info@station2.cc with your order number and a clear photo of the issue. We will review the issue and, if the error is ours, we will gladly provide a replacement to make it right.